Data Deletion Instructions — SiteUP Agendador de Posts (Hermes Studio)

Last updated: 2026-06-18

This page provides dedicated instructions for deleting the data handled by SiteUP Agendador de Posts (product name: Hermes Studio), the internal content tool operated by SiteUP for its client Jan Val Ellam (brand MENTALMA). It explains how to remove your connected social-network data immediately, how to request deletion by email, exactly what gets erased, and how long it takes.

This is a standalone data deletion page, separate from our Privacy Policy. It is not the same document as our Privacy Policy and does not merely repeat it: this page exists specifically to satisfy the "Data Deletion Instructions URL" requirement and to give a clear, self-contained deletion process. The Privacy Policy describes, in full, what data we access and why; this page is the operational guide to having that data deleted. You can read the Privacy Policy at https://socialmedia.janvalellam.com.br/privacy.html.

This page is publicly accessible at its own permanent URL — https://socialmedia.janvalellam.com.br/data-deletion.html — and can be opened directly, with no login, account, or app installation required.

Who this applies to

SiteUP Agendador de Posts is an internal, self-hosted tool. It publishes content only to the connected social-network accounts that belong to the account owner (Jan Val Ellam / MENTALMA). It is not a multi-tenant SaaS for arbitrary users. Accordingly, the data we hold is the OAuth connection data and content of the account owner. The instructions below apply to the account owner and to the authorized SiteUP team member acting on the account owner's behalf.

Option 1 — Self-service: disconnect a network (immediate)

You can delete the stored credentials for any connected network yourself, at any time, directly inside the App. This is the fastest method and takes effect immediately.

• On the App's home page, open the Conexões (Connections) card.
• Find the network you want to remove (Pinterest, TikTok, YouTube/Google, or Meta/Instagram).
• Click Disconnect (Desconectar) next to that network.

Disconnecting immediately and permanently deletes the encrypted OAuth token for that network from our server. Once deleted, the App can no longer access or publish to that account, and the token cannot be recovered. You can repeat this for each network you wish to remove, or disconnect all of them.

Option 2 — By email (completed within 30 days)

If you prefer, or if you cannot access the App, you can request deletion by email:

• Send an email to contato@siteup.com.br.
• Send it from the email address of the account owner (or from an address we can verify as belonging to the account owner), so we can confirm the request is legitimate.
• State clearly which network(s) you want removed — for example "Pinterest", "TikTok", "YouTube/Google", "Meta/Instagram", or "all networks".
• If you want the full account and all stored records deleted (not just one network), say so explicitly.

We may contact you to verify your identity before processing the request, to protect the account against unauthorized deletion.

What is deleted

When you disconnect a network or send a verified email request, we delete the data the App holds for the affected network(s) or account, namely:

• OAuth access and refresh tokens — the encrypted credentials (stored using AES-256-GCM encryption at rest) that let the App publish on the connected account's behalf. These are erased so the App can no longer access the network.
• Generated media — images and other media generated and stored by the App for that account, where deletion is requested for the account as a whole.
• Account records held by the App — connection metadata, scheduling entries, and other records the App keeps that are associated with the connection or account being deleted.

Important note about the social networks themselves: deleting your data from the App removes our copy of the tokens and records and stops the App from accessing your account. It does not delete content that was already published to a social network (for example, a Pin, video, or post that is now live on Pinterest, TikTok, YouTube, Instagram, or Facebook). To remove already-published posts, delete them inside the respective network, or revoke the App's access in that network's own app/permissions settings.

Timing and SLA

• Self-service (Disconnect): immediate. The encrypted token is removed at the moment you disconnect.
• Email requests: processed as quickly as possible and completed within 30 days of our receiving and verifying the request, in line with applicable data-protection law. In practice most requests are completed well before that limit.

After deletion, residual copies that may temporarily persist in routine encrypted backups are overwritten on the normal backup-rotation cycle and are not restored to active use.

Legal compliance — LGPD (Brazil) and GDPR (EU)

SiteUP Agendador de Posts (Hermes Studio) honors data deletion requests in accordance with the Brazilian General Data Protection Law (LGPD — Lei nº 13.709/2018) and the EU General Data Protection Regulation (GDPR — Regulation (EU) 2016/679).

This includes your right to the elimination of personal data and to revoke consent under LGPD Article 18, and your right to erasure ("right to be forgotten") and right to withdraw consent under GDPR Articles 17 and 7(3). Withdrawing consent and requesting deletion does not affect the lawfulness of processing carried out before the request.

Roles under both laws: Jan Val Ellam is the data controller (the party that determines the purposes of processing), and SiteUP is the data processor / operator acting on the controller's instructions. Requests sent to the contact below are handled on the controller's behalf.

If you believe your request was not properly handled, you may also lodge a complaint with the competent supervisory authority — in Brazil, the ANPD (Autoridade Nacional de Proteção de Dados); in the EU, your local data protection authority.

Contact / Data Protection Officer (DPO)

For any data deletion request, question, or follow-up regarding your data:

• Email / DPO contact: contato@siteup.com.br
• Data controller: Jan Val Ellam (brand MENTALMA)
• Data processor / operator: SiteUP

Resumo em Português (PT-BR)

Última atualização: 2026-06-18. Esta é a página dedicada de instruções de exclusão de dados do SiteUP Agendador de Posts (produto Hermes Studio), operado pela SiteUP para o cliente Jan Val Ellam (marca MENTALMA). Ela é separada da Política de Privacidade e existe especificamente para explicar como excluir seus dados. Pode ser aberta diretamente, sem login, em https://socialmedia.janvalellam.com.br/data-deletion.html.

Como excluir, opção 1 (imediato): dentro do app, na página inicial, abra o card Conexões e clique em Desconectar na rede desejada (Pinterest, TikTok, YouTube/Google ou Meta/Instagram). Isso apaga imediatamente o token OAuth cifrado daquela rede no nosso servidor, de forma definitiva.

Como excluir, opção 2 (por e-mail): escreva para contato@siteup.com.br a partir do endereço do dono da conta, indicando a(s) rede(s) a remover (ou pedindo a exclusão de todos os dados). Podemos confirmar sua identidade antes de processar.

O que é excluído: os tokens OAuth (cifrados com AES-256-GCM), as mídias geradas e os registros da conta mantidos pelo app. Observação: isso não apaga publicações que já foram ao ar nas redes — para removê-las, exclua diretamente na rede correspondente.

Prazos: a desconexão é imediata; pedidos por e-mail são concluídos em até 30 dias. Tratamos exclusões conforme a LGPD (Brasil) e o GDPR (UE), incluindo o direito de eliminação e de revogação do consentimento. Controlador: Jan Val Ellam (MENTALMA); Operador: SiteUP. Contato/DPO: contato@siteup.com.br.